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FAQs

-What is your return policy?

Customer's satisfaction is our #1 priority! If you are not satisfied with your purchase, please contact us at info@shopcowboysandangels.com within 7 days after item is received. We accept returns, exchanges, and offer refunds if criteria is met.

***PLEASE NOTE ALL PURCHASES FROM DECEMBER 1-30TH MEETS OUR EXTENDED HOLIDAY RETURN POLICY. WE WILL ACCEPT RETURNS FROM PURCHASES WITHIN THIS TIME FROM UNTIL JANUARY 7, 2019 ***

1. Please email us no later than 7 days after item is received. Please include the name, email on the order or your order number. Don't stress if we don't get back right away! Responses can take up to 48 hours (this won't affect returning, exchanging or refunds).

2. Item is in ORIGINAL condition. Items must be able to be resold, therefore makeup on clothing from trying it on, odors (including perfume, cigarettes, animals, etc.) cannot be accepted and will be returned to sender. 

3. PLEASE NOTE- SWIMWEAR AND LINGERIE ITEMS CANNOT BE RETURNED OR EXCHANGED DUE TO SANITARY STANDARDS

4. At this time we do not offer refunds on shipping costs. If an error was made on our end, you are NOT responsible for any shipping charges. If you changed your mind on the item, we cannot refund initial or return shipping charges. 

 

 

-When are orders processed? 

We process orders daily 9-5! Due to high volumes of orders, please allow 1-5 business days for your order to be fully processed. Please note that we do not process Saturday or Sunday. Orders received after 5pm Friday will be begin processing the following Monday. Orders are processed as received. 

 

-I just placed an order. Can I cancel it for a refund? 

At this time, we cannot cancel orders. NO EXCEPTIONS. Items may be at another warehouse and processed immediately. Please email us within 3 days after receiving your item and request a return. 

 

-When will my email be answered? 

Please allow 24-48 hours to receive a response from our customer service. Emails are answered in the order in which they are received. We also have chat available Monday-Friday for faster service! 

 

- I believe my package was lost or stolen?

Cowboys & Angels is not responsible for lost or stolen packages. The carrier determines whether there is a safe secure place at the given delivery address.If you believe your package has been lost or stolen, please reach out to your local post office. They can typically pinpoint the delivery location, and in many instances retrieve the package for you.

For international orders, please check with your post office for their shipping and processing times as they vary by country. If you are still unable to locate it, please email us and we will attempt to locate it. Please reach out to your post office as it may be held due to any unpaid duties. We are not responsible for these charges. 

 

 -Do you ship worldwide?

Yes! We ship worldwide, including all APOs! We are NOT responsible for any custom fees, duties or failed deliveries due to incorrect addresses. 

 

-You're sold out of an item I really wanted. Do you restock?

We do our best to restock our most wanted items! If we are able to restock the item, it may be a week or even longer. Our restocks depend on when the manufacturer can deliver it to us. We give the option on the product page to be alerted of any future restocks.

 

-Can I model for your store? 

Please contact us at info@shopcowboysandangels.com with links to social media and portfolio. Models must live in Southern California for photo shoots. 

 

-I would love to advertise for your store on my social media. How do I apply? 

Please send emails to info@shopcowboysandangels.com with links to social media. We do not give out free merchandise from our vendors, only our brand logo items. We do offer a point system for discounts within the store if purchases are made with your promo code. 

 

 

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